Thank you for shopping with Layna Walks. We strive to provide high-quality products and excellent service. However, we understand that sometimes things don’t work out as expected. Please carefully review our Return and Refund Policy below.

1. Return Policy

Due to the nature of our cash on delivery payment system, we generally do not accept returns. Once an order has been placed and delivered, it cannot be returned unless the product is damaged or defective upon arrival.

2. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us at [email protected] within 7 days of delivery. We will review your case and determine whether a replacement or other appropriate action is required. In your email, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged or defective item(s)

We will provide instructions on how to proceed with your replacement or exchange.

3. Order Cancellations

Orders can only be canceled if the order has not yet been processed or shipped. Once the order is in transit, cancellation is not possible. If you wish to cancel an order, please contact our customer support team immediately at [email protected].

4. Refunds

Since we operate with a cash on delivery payment method, we do not offer refunds for orders. However, in cases where we have made an error or shipped the wrong product, we will arrange for a replacement item to be sent to you free of charge.

5. Exceptions

If you have a specific concern that does not fall within the guidelines above, we encourage you to reach out to our customer support team at [email protected], and we will do our best to assist you on a case-by-case basis.

6. Customer Responsibility

Please ensure that you provide accurate delivery details when placing an order. Layna Walks is not responsible for delays or issues arising from incorrect shipping information.

7. Contact Us

If you have any questions or concerns about this Return and Refund Policy, or if you need assistance with a product issue, please contact us at:

Email: [email protected]